Job Vacancy Details
Head - Customer Engagement
FS Retail Bank
Central Johannesburg
Permanent
Updated April 26, 2012
As the Head of Customer Engagement your key responsibility is to develop strong relationships with the Lines of Business and various Business Heads in Group Technology in order to ensure infrastructure services are provided accordingly by shared services and Service Management. Your responsibilities will include:
• Relationship Management- Establish overall customer strategy, and ensure that all involved understand their roles and inputs
• Demand Management- Accountable for Demand Planning relating to customers requirements and demands
• Service Management Monitoring- Accountable for Demand Planning relating to customers requirements and demands
Who we're looking for
• Relevant tertiary qualification
• Detailed knowledge of customer relationship management and account management
• Has a thorough understanding of Infrastructure technologies
• Strong understanding of the business climate and technology needs in company locations globally
• Significant background in managing customer relationships in a multiple global projects and initiatives
• 5 - 8 years experience in banking, preferably in finance, business management accounting and customer engagements.
• 8 - 10 years of relevant industry, professional services or management consulting experience
About our client
A leading FS Retail Bank based in Central Johannesburg
What's on offer
A highly competitive offer
Michael Page Contact
Job Ref: 6388
Your application will be sent to Alicia Mohamet.
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