Information:
Job Vacancy Details
Customer Service Representative
Packaging
Gauteng
Permanent
Updated April 3, 2012
As a Customer Service Representative working as a member of the Supply Chain team you will be responsible for acting as a key operative contact for all Packaging Material and additional material order fulfilment related responsibilities and to drive continuous improvement on service level and customer loyalty while securing proper supply chain integration and efficiency.
Your responsibilities include:
• Being the primary point of c contact and information for the customer or market company relating to routine order placement, sales forecasting, design status, deliveries, invoicing and claims handling
• Contribute it the successful delivery of the Order Fulfilment Packaging Material balanced scorecard
• Manage and co-ordinate the design process for new and modified designs relative to order management
• Control the order fulfilment process by managing customer requirements and making recommendations on co-printing and cost savings, while ensuring optimised customer delivery of material On Time in Full
• Manage Customer stocks in accordance with the commercial policy and/or Service Level Agreement in addition to other business units
• Liaise with the Claims Coordinator in the organisation of the recall, return and replacement of claimed materials as appropriate
• Participate in WCM activities and projects
Who we're looking for
Our ideal candidate must have the following:
• BCom Degree or equivalent plus relevant qualification in Customer Services, Sales and Marketing
• Driver's Licence
• Proficiency in MS Office, SAP, APO, e-Business/e- Packs and other applicable systems
• At least 2 years experience within a sales, marketing or customer services environment
• Customer Understanding
• Planning and Organising
• Ability to deliver through people (liaise with commercial teams, internal & external customers),
• Communication (verbal and written)
• Team Player across cross-functional teams and departments
• Excellent skills in sales or commercial relationships
• Good knowledge of Imports and Exports
• Ability to quickly gain a full understanding of customer operational needs
• Strong business communication skills at all levels and disciplines; both written and oral
• High degree of accuracy in collating, checking and analysing data and information
• Proficiency in MS office skills, eBusiness & SAP R3
About our client
Our client is a global company specialising in packaging with offices in almost every part of the world. They offer a wide range of different products in different markets. Their teams work in a cross-functional way, using all kinds of competencies,their ownand those of our suppliers and partners.
The company'score values form the foundation of this packaging giant and shapes the culture which flows through all levels and each individual in the organisation. Theseare committed people, engaged in both our work and with the world around them, always striving for the best solutions in everything they do.
What's on offer
A lucrative package based on suitability to the criteria
Michael Page Contact
For further info, apply or phone on +27 (0)11 303 8300.
Job Ref: 6447
Your application will be sent to Noluthando Maleka.
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